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Who designs the products?

OTOTO products are designed by in house industrial designers as well as external designers from all over the world.

Can I design for OTOTO?

We would love to hear from you! Please send your product suggestions, descriptions, drawings, to our Product Development team, Thank you for your interest in working with us!

Why won’t you ship to me?

We’re very sorry. As an international company we aim to ship to all parts of the world, however restrictions by countries or shipping companies do not allow us to ship to certain locations, especially during these times, and we hope that that changes in the near future. If you are unsure of whether we ship to your country please contact us at

How can I contact you?

For any inquiries please contact us at

Do you do gift wrapping?

OTOTO does not offer gift wrapping services.

Can I write a special note for the recipient?

Yes, there is a place to write your personal notes in the checkout page.

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Can you include a gift receipt?

We cannot include a gift receipt, however the invoice with price is not included inside the package

When will my order ship?

1. Standard shipping – Your order will be shipped and delivered within 10-20 business days depending on location.2. Plus shipping – Your order will be shipped and delivered within 10-20 business days depending on location.3. Express shipping - Your order will be shipped and delivered within 5-7 business days.

How can my order qualify for free shipping?

Any order surpassing 60 USD will automatically receive Free Standard Shipping.

Which payment methods do you accept?

We accept payment methods such as Paypal and all major credit cards.

Do the prices listed on the website include taxes?

Please be advised that the price listed for each product on the Website do not include taxes, and to the extent any taxes are required to be added pursuant to applicable laws, such taxes shall be added to the product price. Please also note that should specific taxes be required to be imposed in certain territories on the product price, such taxes shall also be added to the product price and shall be borne by you.

Why doesn’t my discount code work?

OTOTO coupon codes for promotions and holidays do expire and are not valid for use after the specified date on the promotion.If you have a discount code and you’re getting an error notification, please contact us at and we’ll be happy to help.

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What is your return policy?

You can return any item for any reason in its original condition within 30 days from receiving and we shall exchange it or refund you the purchase price. If we determine that the return is due to a defective product or due to an error on our part, we will also refund the delivery charge (standard register mail).In the unlikely event that your order arrives damaged, kindly email us at with a photo image of the damage, if possible to

How do I return or exchange my item?

Please be sure to send your return or exchange using a method that provides a tracking number so you can follow its journey.Make sure to package the return securely in the original box and include any paperwork. Packages must be returned prepaid. If you are asking for a refund of the delivery expense, please include a receipt for this cost.Send the package to:OTOTO DESIGN LTD .158 Herzl st. Tel Aviv 6810120, IsraelNeed an exchange? Please contact our customer support at

What is your order cancellation policy?

We wish to see every order succeed. But if for some reason, you decide to cancel your order please send us an e-mail and we will make a full refund and will cancel your order.If you decide to cancel your order after it has been shipped out, please let us know and follow the refund policy outlined (link to “how do i return or exchange my item?”.

What is your guarantee policy?

We are proud to manufacture high quality products, and take full responsibility for our items. If you find any flaws in any of the items in your shipment, please let us know as soon as you receive your order or email us at

How can I make changes to my order?

Please contact us at studio@ototodesign as soon as possible if any changes to your order are required.

How do pre orders work?

Occasionally we release new items available for pre order. Pre ordering an item means that you purchase the item to be sent to you at a later date once it is released. Please note, if you order other items along with the pre order item, they will be shipped to you along with the pre order item.

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Privacy concerns?

What information do we collect and how do we obtain it?If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.We will never share your personal and private information with anyone.This privacy policy is developed to ensure maximum security to customers during their association with OTOTO DESIGN.How do we use your information?We use the information that we collect about you to:● Process your orders● Manage your account● Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.● Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.● We occasionally send out newsletters to our OTOTO DESIGN club customers. You can unsubscribe at any time by clicking “unsubscribe”.We have always strived to deal with the customer information in a very safe and secure manner. As most of our customers use this shopping cart to make purchases, the information provided by them during the trade is secured using SSL. This technology helps us to secure your private information from hackers and also ensures that all data entered on our website is transferred through our payment technology which provides the complex infrastructure and security necessary to ensure secure, fast and reliable transactionsSection 7 - Limitations and exclusions of liabilityContractual limitations and exclusions of liability are regulated and controlled by law, and the courts may rule that particular limitations and exclusions of liability in contracts are unenforceable.The courts are particularly likely to intervene where a party is seeking to rely on a limitation or exclusion of liability in its standard terms and conditions, but will also sometimes intervene where a term has been individually negotiated.The courts may be more likely to rule that provisions excluding liability, as opposed to those merely limiting liability, are unenforceable.If there is a risk that any particular limitation or exclusion of liability will be found to be unenforceable by the courts, that provision should be drafted as an independent term, and be numbered separately from the other provisions.It may improve the chances of a limitation or exclusion of liability being found to be enforceable if the party seeking to rely upon it specifically drew it to the attention of the other party before the contract was entered into.Except insofar as the relevant term satisfies the requirements of reasonableness, such contracts cannot exclude or restrict liability: for negligence (which includes a breach of an express or implied contractual obligation to take reasonable care or exercise reasonable skill)

Are your products BPA safe?

Yes, all OTOTO products are 100% BPA safe.

Are your designs registered?

OTOTO registers their design patents. 

Where do you manufacture your products?

All of our products are designed in Israel, and are manufactured in China.

Are your products dishwasher safe?

Most of our products are dishwasher-safe. However, please check the packaging or the product page on our website for instructions before use.