Frequently Asked Questions

What information do we collect and how do we obtain it?If you register with us you will be asked to provide certain information such as your name, address, details of your credit card (only if you are paying by credit card), telephone number and email address so that we can process and fulfil your order, notify you of your order status and inform you of special offers and promotions.We will never share your personal and private information with anyone.This privacy policy is developed to ensure maximum security to customers during their association with OTOTO DESIGN.How do we use your information?We use the information that we collect about you to:● Process your orders● Manage your account● Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of the site.● Notify you about enhancement to our services, such as changes to the website, new services and special offers that may be of interest.● We occasionally send out newsletters to our OTOTO DESIGN club customers. You can unsubscribe at any time by clicking “unsubscribe”.We have always strived to deal with the customer information in a very safe and secure manner. As most of our customers use this shopping cart to make purchases, the information provided by them during the trade is secured using SSL. This technology helps us to secure your private information from hackers and also ensures that all data entered on our website is transferred through our payment technology which provides the complex infrastructure and security necessary to ensure secure, fast and reliable transactionsSection 7 - Limitations and exclusions of liabilityContractual limitations and exclusions of liability are regulated and controlled by law, and the courts may rule that particular limitations and exclusions of liability in contracts are unenforceable.The courts are particularly likely to intervene where a party is seeking to rely on a limitation or exclusion of liability in its standard terms and conditions, but will also sometimes intervene where a term has been individually negotiated.The courts may be more likely to rule that provisions excluding liability, as opposed to those merely limiting liability, are unenforceable.If there is a risk that any particular limitation or exclusion of liability will be found to be unenforceable by the courts, that provision should be drafted as an independent term, and be numbered separately from the other provisions.It may improve the chances of a limitation or exclusion of liability being found to be enforceable if the party seeking to rely upon it specifically drew it to the attention of the other party before the contract was entered into.Except insofar as the relevant term satisfies the requirements of reasonableness, such contracts cannot exclude or restrict liability: for negligence (which includes a breach of an express or implied contractual obligation to take reasonable care or exercise reasonable skill)

Yes, all OTOTO products are 100% BPA safe.

OTOTO registers their design patents. 

All of our products are designed in Israel, and are manufactured in China.

Most of our products are dishwasher-safe. However, please check the packaging or the product page on our website for instructions before use.